Lucky Creek Casino Review
Lucky Creek Casino was launched back in 2009. It is owned and operated by the Genesys Technology N.V. group, and it seems that it has gained a lot of popularity in recent years. Apart from Betsoft and Rival, the casino also added a new game provider called Saucify, a.k.a. BetOnSoft, which offers some of the most unique online casino games.
Additionally, Lucky Creek Casino has quite a refreshing theme with elements from the Wild West and the Gold Rush. The authentic theme, design, and game variety is something that has caught the attention of many players. This Lucky Creek casino review will thoroughly inspect the game selection and their quality, bonus offers, customer support, banking methods, and more essential details, so take a look at our article.
Firstly, one of the advantages of Lucky Creek is that it is available across all platforms. It offers instant play flash-based gaming for phones and tablets, as well as instant play for desktop browsers. Furthermore, free casino software is also provided for desktop devices.
Upon entering the website in instant play, we noticed that the initial loading times were a bit longer; however, after that, everything functioned smoothly. We tested the mobile casino, as well as the downloadable version and found that the software was nicely integrated and well-balanced across all platforms.
Wild, Wild West
Regarding the first impression, we must admit that the Western theme of the casino is something that impressed us a lot. The casino’s mascot is a wicked western cow skull with some playing cards behind it. Furthermore, the font used for the casino name, as well as the overall color scheme of brown and gold will definitely take you back to the Wild West. Furthermore, if you’ve ever visited any of the Lucky Creek sister casinos, you would have noticed that they also contain innovative designs and themes. This is a sign that the operator, Genesys Technology, takes a lot of pride in its brands and tries to maintain a steady quality.
On top of the great design, it seems that the Lucky Creek instant-play site has a fast response time once you load it. Additionally, it’s easy to get around the website since all the game categories are listed in the middle of the home screen. Also, the navigation menu on the left allows players to find bonuses, tournaments, and other important pages with ease.
However, to access the games, players have to register first. Although the casino offers a free mode as well, you have to be a member to access it. But in the end, it doesn’t take long to sign up. And regarding the downloadable casino, we noticed that it has a few more games than the instant play version, as well as that it is generally faster.
As stated earlier, the casino offers 150+ games made by three unique and reliable providers. All in all, players can expect to get a wide range of casino game types.
As mentioned previously, the terms & conditions state that this casino restricts US players, whereas the live chat service told us that US players are allowed. Other watchdog sites also claim that the casino accepts US players, so the rules of the casino are slightly confusing, and they should be sorted out. Other than that, is there anything suspicious about this casino? Overall, is it a safe place to gamble at?
Namely, it appears that the site and its games are audited on a monthly level. Plus, the casino utilizes a powerful SSL encryption as a way to protect players’ personal data. Furthermore, Lucky Creek has won some awards for its bonuses and its mobile casino. Also, regarding reviews published by reputable watchdog portals, they are mainly positive. However, some of them have claimed that the casino changed game providers at one point. Their affiliates experienced some monetary losses due to this, but the casino allegedly reimbursed them. Those were the only issues listed by some watchdog sites, and other than that, it seems the casino has had a relatively decent reputation since 2009.
Moreover, there are only a few older complaints from real players, and the majority has been solved. In some of them, the players breached the terms and conditions, and the casino had to void their winnings. In other complaints, there were some technical difficulties regarding withdrawals, and it seems that customer support solved them in a swift and efficient manner.
Overall, we believe the site is fair and that it tries to be transparent, but it should definitely update its terms and conditions and state clearly whether US players are allowed. There are no documented cases where the casino has harmed or scammed its players, so we believe it’s a safe site. However, players should read their T&Cs carefully and ask customer support whether they can gamble from their respective countries.
Software and Games
Like we’ve said before, this casino has over 150 games. There is a broad selection of over 100 slots, 35 video poker titles, 17 table games, and 10 specialty games. Unfortunately, the casino doesn’t offer sports betting or live games. Overall, the library is medium-sized, and it will fill the needs of most players.
Game Choice and Providers
As mentioned, we tested the games on all platforms, and despite the fact that it takes a while to load the instant-play casino, the games ran smoothly across all platforms.
Furthermore, the fact that the casino uses three game providers, including Rival, Betsoft, and Saucify means that players will find a lot of versatility in the game selection. Namely, Rival started to make games in 2006 and has since developed into a quite popular provider. On the other hand, Betsoft is also an older and respected provider that makes some unique 3D slots and classy table games. Saucify, however, is a provider you might not have heard of, since it is fairly new. In 2015, a provider called BetOnSoft was renamed into Saucify, and their games were updated and rebranded. The provider started to gain a lot of new fans after that. Namely, they released some innovative slots with great themes and simple gameplay that caught the attention of many players.
Lucky Creek Casino Games
There are more than 100 classic slots and video slots you can play at Lucky Creek. Unfortunately, it appears that the site doesn’t offer progressive jackpot games at the moment. Slots are the main game type in this casino, and you can try approximately 30 Saucify titles like 7 Chakras, Big Froot, and Bucksy Malone.
Furthermore, the casino has a sizeable video poker library that will please most players. There are 35 titles, which is quite a significant number for video poker. Some of the titles are Aces & Faces, Deuces Wild, Rocket Jacks, and more. The table game section is also very extensive. Namely, it features a lot of Blackjack variants like Atlantic City, Single Deck, and more. You can play Craps, Western Baccarat, 3-Card Poker, and other traditional table games. If you want to play roulette, the casino offers the American and European types. For some less common games, players can also try the “Other Games” section with some specialty titles. In this category, you can find 8 Keno variants and two scratch card games.
Overall, Lucky Creek has a medium-sized library with a neat range of games. Namely, the online casino can indeed feel a bit cluttered due to the fact that there are no search options. That is why it would be great if there was a “search by provider” filter that would let us know which provider supplied the games without needing to look it up. Nevertheless, there is a wide choice of slots, a large video poker section, and some great table game and specialty game options.
As previously mentioned, MasterCard debit/credit, Skrill, ecoPayz, and Neteller are the deposit options available at this casino. Also, the withdrawal options are Skrill, ecoPayz, Neteller, Courier Check, or Mail Check.
Some of those options might change according to your country, so you should check that with customer support beforehand if you want to use real funds. Furthermore, the casino also allows Bitcoin deposits and withdrawals, which will give you faster payout times and greater anonymity. Generally, players who left online reviews and comments were quite satisfied with the payout processing times.
Furthermore, the minimum deposit is $20, and the minimum withdrawal is $100. Unfortunately, the maximum withdrawal is quite low at $1,500, and this is something that should be improved upon. However, this could be the reason why some players believe the site has fast withdrawal times. Moreover, players should receive their payments within 5 to 15 working days, depending on the payment method.
New players who sign up at Lucky Creek can get a welcome offer of 100% up to $500. The offer will also include 25 free spins, and you can only play them on Age of Spartans slot. The match offer will be available when you make your first deposit, and the free spins will be activated after you complete the welcome bonus requirements. Furthermore, the bonus match comes with an unlimited withdrawal, and the wagering requirement is 40x.
In terms of other promotions, the casino has some diverse offers. Namely, existing players can take part in tournaments (free entry), a drawing with the current total prize pool of $30,000, and also sign up for an opportunity to win mystery gifts. Additionally, some of the promotions may be activated depending on how much time you’ve spent gaming.
The good thing about Lucky Creek customer support is that it is available 24/7 for all visitors of the site. Furthermore, you do not need to fill in a contact form before activating the live chat, but as soon as you open the chat window, a service rep will talk to you.
When we tested the live chat service, we noticed that it was very effective and that the support gave us a quick response — in only a few minutes. Before signing up, we asked them if US players were allowed to use the website, which they confirmed. Earlier on, we mentioned why their response confused us, but other than that, it seems that the customer service is very effective at this casino. Additionally, if you prefer to use another method, the service is also available through toll-free phone (international) and e-mail.
Lucky Creek has a thrilling Wild West theme and a diverse range of quality casino games. However, there are some things that could be improved upon, like the fact that it’s not certain whether or not they accept US players. Nevertheless, it appears that the casino has some good bonuses, a decent reputation, great functionality across all platforms, fast withdrawal times, and some interesting game providers. So if you’re are looking for an online casino with a fantastic theme and good gaming options, try some games at Lucky Creek Casino!